Frequently Asked Questions
Everything you need to know about your medieval and historical gear.
How do I choose the correct size for my historical costume?
We provide a detailed size chart on each product page. Since medieval cuts differ from modern fashion, we recommend measuring your chest, waist, and hips while wearing the undergarments you plan to use with the outfit.
What materials are used in Burgschneider garments?
We prioritize authenticity and durability, primarily using natural fibers such as cotton, wool blends, and linen. Specific material compositions are listed in the product descriptions.
How long does shipping take within the United States?
Standard shipping typically takes 3 to 7 business days. Processing times may vary during peak event seasons like Ren Faire or Halloween, but you will receive a tracking number as soon as your order ships.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns and exchanges within 30 days of delivery, provided the items are in their original, unwashed condition with tags attached. Please visit our Returns Portal to start a request.
Do you offer group discounts for LARP groups or theater troupes?
We love supporting the community! For bulk orders or group inquiries, please contact our customer support team directly to discuss potential volume discounts.
How should I care for my reenactment clothing?
To preserve the life of your garments, we recommend machine washing on a cold, gentle cycle and hanging to dry. For wool items, dry cleaning or hand washing is preferred to prevent shrinkage.